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Shipping Policy

How is my shipping cost calculated?

SSM Avia passes on our actual discounted shipping costs for most packages based on shipping package weight. Shipping package weight is typically the actual weight of your package. If an item is overly large yet light, the shipping package weight may be increased above actual based on a volume calculation. Once an item exceeds a shipping package weight of 70 kg., a truck carrier option is offered. Other instructions including expedited or International shipping are noted below.

Shipping Promotion Details

Occasionally, SSM Avia will offer a free shipping promotion. During the promotion, your package will be shipped free of charge based on weight and geography utilizing UPS Ground, USPS or a combination of the two services. Free Shipping offers not valid with any other promotional offer.

When will my order ship?

Items that ship from the SSM Avia warehouse:

  • If you place an order by Noon - your order will ship the same day.
  • If you place an order after Noon - your order will ship the next business day.

SSM Avia ships most packages depending on shipping package weight via UPS Mail Innovations (a combination of UPS and delivery by USPS), UPS Sure Post (a combination of UPS and delivery by USPS), UPS Ground, UPS Second Day Air or UPS Next Day Air delivery. Delivery time is usually 2 to 6 business days. If you have questions, our Customer Service Department +7(978)978-1210 can assist you in determining your shipping cost for your order.

What are your shipping rates?

SSM Avia uses a tiered shipping fee schedule based on the shipping package weight of the order and our discounted rates so that shipping costs are as low as possible while still offering great delivery service.

We have partnered with a third party to service our international customers.

Once you have created your shopping Cart, choose the "Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

I'm in a hurry. Can you ship overnight?

Yes. During the checkout process you'll have the option of choosing rates are based on the shipping package weight of your order and the number of packages and are charged actual discounted shipping.

In-stock orders received by Noon Monday through Friday can be air shipped that same day. SSM Avia does not ship on Saturday, Sunday or holidays. If you order Friday before Noon, a package will arrive on Monday. If you order Friday after Noon, a package will ship on Monday and arrive on Tuesday.

Please contact our Customer Service Dept. for more information on 2nd Day or Next Day Air shipping options.

Does it cost extra to ship large or heavy items?

Items weighing more than 70 kg., or of an unusual size, must be shipped by common carrier. These are charged based on weight and our actual discounted rates. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments will be delivered as closely to your residence as is determined possible by the carrier. In some cases the carrier may not be able to provide delivery at your home location. In that case, you will be contacted by the carrier for instructions. While most drivers deliver items to the ground level, it ultimately is your responsibility to arrange for your item to be removed from rear of the truck. SSM Avia's Customer Service Department at +7(978)978-1210. will gladly contact the freight company that services your area and make delivery inquiries or prepare an estimate prior to completing your order.

Can I specify the carrier that my order is shipped with?

No, not for packages shipped by Ground carrier. We need a physical address to minimize your shipping time. If you provide a Post Office Box the delivery will be delayed or come back to us as undeliverable.

What if an item is on back order?

If an item is out of stock, a message will be on the product page, and a "Status: Back Ordered" note will be on the item if you add it to your cart. SSM Avia makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Please note, however, that items that ship direct from the manufacturer will be charged for the entire order, including back-ordered items that may ship in the future.

You will also receive an email notification with the back order date. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling SSM Avia Customer Service at +7(978)978-1210.