Tools purchased at the SSM Avia web site are returnable for credit subject to the following conditions:
- Returns must be made within 90 days of purchase date.
- Returned products must be in their original packaging.
- Only products in new unused condition can be returned for credit.
- Customers returning products are responsible for all return shipping charges to SSM Avia
- Once returned tool(s) have been received and return approved, typically 2-7 days, refund will be issued to original payment method for approved returned tool(s) purchase amount.
- Products returned for credit must be of current product design & specifications.
- Used tools, special order, and non standard tools are not returnable.
Warranty returns are subject to the following return conditions:
- All items must be shipped freight prepaid to SSM Avia
- Items returned under warranty will be for exchange only, no credit will be issued.
- Warranty replacements are subject to inspection for misuse prior to being replaced.
- Obsolete tools returned for warranty will be replaced with a tool of similar value.
- Special order and non standard tools are not returnable for warranty replacement.
- Tools replaced by SSM Avia under warranty will be shipped back to you freight free.
- Products returned to SSM Avia for warranty will remain the property of SSM Avia and will not be returned.
If you have questions regarding returns please contact our customer service department.